Refund policy

Returns

We accept returns within 30 days of the original delivery date. After 30 days from the original delivery date has passed we will not be able to accept a return on your order.

The following items cannot be returned: vinyl, CDs, DVDs, any digitally delivered goods (including, but not limited to music, tickets, audiobooks…), books, magazines, comics, swimwear, socks, underwear, facemasks, food, and gift cards.

PRE-ORDER ITEMS ARE NOT ELIGIBLE FOR RETURNS OR EXCHANGES

Returned items must be in NEW condition. We cannot accept returns on worn, soiled, or laundered clothing. All returns must be free of pet hair and odor. If you send an item back in poor condition, it will be returned to you.

If you would like to return some or all of your order, please refer to our full return policy below and then email us at info@ouijamaccshop.com with your full name, order number, and a request for an authorized return form.

Cancellations

Chapter 17  reserves the right to charge a cancellation fee of up to 5%. Multiple cancelations on orders may result in a charge of up to 5% of the total order amount.

Exchanges

If you need a different size, color, or product we recommend ordering that product while it is still available online and then returning the original item(s) that you would like to be credited for.

If you would like to return some or all of your order, please email us at info@ouijamaccshop.com with your full name, order number, and a request for a return.

Before contacting us, please read our full return policy below:

  • You will be responsible for the return shipping cost for the item(s) you decide to send back. We cannot supply prepaid return labels.
  • We will not refund any shipping costs, including the original shipping costs.
  • Returns must occur within the 30 day return window.
  • Returned items must be in NEW condition (unwashed, unworn, unsoiled, and free of odor or pet hair.) We will not accept your return if it does not meet the above requirements.
  • All sales are considered final for the following items- vinyl, CDs, DVDs, digital downloads or any digitally delivered goods, books, magazines, comics, swimwear, socks, underwear, facemasks, and gift cards. Returns will not be permitted for any of the above items.
  • All refunds will be processed using the original method of payment.
  • Your return will be processed within 1-2 weeks of arriving at Chapter 17. Please note: During or following the busy holiday season processing times may be extended.
  • Once we submit a refund the banks have to do their part which can take a few days. Bank processing takes an average of 3-5 business days for the credit to post to your account.

Once you've been in contact with our support team you can ship your return to:

Chapter 17

888 E Belvidere Rd

Suite 115

Grayslake, IL 60030

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@ouijamaccshop.com.